Contact Us
CONTACT US
We'd love to hear from you! Whether you have a question about an order, a product enquiry or want to know more about our buyback program — we're here to help.
Get In Touch
📧 Email: support@qollectorau.com
We aim to respond to all enquiries within 24 hours. Please note that response times may vary on weekends and public holidays.
Business Hours
Our team is available to respond to enquiries during the following hours:
Monday — Sunday: 10:00am — 10:00pm AEST
Follow Us
Stay up to date with new arrivals, restocks and exclusive deals by following us on Instagram:
📷 Instagram: @qollectorau
Before You Contact Us
You may find the answer to your question in our:
- 📦 [Shipping Policy] — for information on shipping rates, delivery times and damaged items
- ❓ [FAQ] — for answers to our most commonly asked questions
Response Guidelines
When contacting us please include:
- Your order number if your enquiry relates to an existing order
- Photos if your enquiry relates to a damaged or incorrect item
- As much detail as possible so we can assist you quickly